If your fee earners are busy but revenue isn't where it should be, FLOW finds the gap between hours worked and hours billed — and fixes it.
These are the four most common operational waste patterns we find in professional services businesses — and most owners don't know which is costing them most.
Time spent on client work that never appears on an invoice — emails, short calls, quick questions that accumulate to days of lost billing per month.
Completed work not invoiced promptly — WIP sitting 30–90 days costs the time value of money and signals billing discipline issues.
Compliance, file management, internal meetings and business admin consuming 30–40% of fee earner time that should be billable.
Engagements expanding beyond original scope with no mechanism to capture additional fees — effectively working for free on the overage.
FLOW is our four-stage operational improvement framework — built specifically for UK SMEs.
We analyse your time recording data (or reconstruct it where it doesn't exist) to map the gap between hours worked and hours billed across your team.
We identify your top 3 billing leaks: typically unbilled communication, WIP age and admin-to-billable ratio per fee earner.
We implement a billing discipline framework: time capture habits, WIP review triggers and scope change protocols — practical and straightforward to embed.
Average professional services client recovers £20,000–£60,000 annually in recaptured billing and freed fee earner capacity.
Illustrative figures based on typical FLOW audit findings for a professional services business.
| Unbilled communication time per fee earner | £16,200/yr |
| WIP over 60 days (time value + bad debt risk) | £9,800/yr |
| Admin burden on fee earners (non-billable) | £14,400/yr |
| Scope creep not recaptured | £7,600/yr |
Answer 3 quick questions to get a personalised estimate with a category breakdown — before speaking to anyone.
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We'll send your personalised waste breakdown within 1 working day. In the meantime, book your free FLOW audit call.
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Free. No obligation. UK-based consultants.