A complete 10-pillar remote assessment of your operation. Every finding in writing. Every saving quantified. Delivered in 5 working days.
Most business owners have a feeling. Margins tighter than they should be. The team busy but profit not reflecting it. Complaints that keep happening in the same area. Staff turnover that costs a fortune to replace.
The problem isn't that you're doing anything wrong. The problem is you're running blind. No external benchmark. No independent view. No way of knowing whether what you're experiencing is normal for your sector — or a fixable problem costing you £40,000 a year.
The Diagnostic Assessment fixes that. In 5 working days.
The Guarantee
"If after reading your report you don't feel you've received at least £599 of genuine, specific insight into your business — email us within 7 days for a full refund. No forms, no questions, no awkward conversations."
Compare the standalone value of each deliverable. Then look at the price.
| Deliverable | Standalone Value |
|---|---|
| 10-pillar RAG assessment report (20–30 pages, branded PDF) | £300 |
| Independent public data research — Companies House, Google, sector benchmarks | £150 |
| Mystery shopper enquiry test with response time analysis | £100 |
| Sector benchmark comparison across all 10 pillars | £200 |
| Every finding quantified in £ where calculable | £200 |
| Prioritised top 5 actions ranked by impact and ease | £150 |
| Personal Loom video walkthrough of findings (10–15 mins) | £100 |
| 45-minute live results and recommendations call | £200 |
| Next Steps Menu — priced roadmap of Focus Services relevant to findings | £75 |
| ★ BONUS: 30-day follow-up implementation call (this month only) | £150 |
| Total standalone value | £1,625 |
| Your investment | £599 |
Maximum 3 new engagements taken per month.
Secure checkout. Full refund guarantee within 7 days.
Each pillar is rated Red, Amber or Green with a written summary, a quantified cost estimate where calculable, and a recommended action.
Gross and net margin versus sector benchmarks. EBITDA trend. Revenue concentration risk. Overhead as a percentage of revenue. Every number compared to what it should be.
How enquiries arrive and whether all channels are tracked. Response time versus the 5-minute benchmark. Google Business Profile completeness. Whether a CRM is in use.
Quote-to-conversion rate versus sector benchmark. Whether a follow-up process exists after quotes are sent. Pricing strategy. Annual revenue leakage from below-benchmark conversion.
How work is scheduled and allocated. Capacity planning versus reactive fire-fighting. Utilisation rate of staff and assets. Whether there is a formal daily operational rhythm.
Staff turnover rate versus sector benchmark. Whether formal onboarding and job descriptions exist. Training matrix. Performance review process. Annual cost of turnover in £.
Complaint rate, refund rate and Google review trend versus benchmark. Whether a formal complaint handling process exists. Annual cost of poor quality quantified.
Software in use and whether systems are integrated. Manual processes that could be automated. Key man risk. Estimated time cost of manual processes.
Payment terms offered versus terms actually received. Debtor days calculated. Whether a formal credit control process exists. Cash flow gap in £ quantified.
Whether key suppliers have been reviewed or renegotiated in the last two years. Fixed cost review — subscriptions, contracts and overheads. Estimated annual overspend.
Licences and certifications. Health and safety policy. GDPR basics. Companies House filing status. Risk exposure RAG rating with specific compliance gaps flagged.
Five tangible deliverables. Every one produced by a consultant, not a template.
Branded PDF, approximately 20–30 pages. Executive summary, RAG scorecard across all 10 pillars, written findings per pillar, quantified savings or risk figures, and prioritised top 5 recommendations.
10–15 minutes recorded by the consultant. Plain English summary of key findings. What the numbers mean, where the biggest opportunities are, and what to prioritise first.
Live video call to walk through the RAG scores, discuss findings in depth, and agree priority actions. This is the conversation most business owners have never had about their operation.
Clean one-page PDF listing all Focus Services relevant to your specific findings, with prices. A clear menu of what's available if you want to go further on any red or amber area.
A second call, one month after delivery. How has implementation started? What questions have come up? What needs clarifying? Included free this month only.
From purchase to report delivery. No site visit. No disruption to your team.
You purchase via the website. You receive an onboarding email with your Client Information Form link, document request list, and your five-day delivery timeline.
You complete a structured online form covering all business data. Approximately 30–45 minutes of your time. This is the primary input we build the assessment from.
You upload the requested documents — accounts, P&L, any existing process documents. We analyse them remotely. No access to your systems required.
We research using publicly available sources: Google reviews, Companies House filings, social media, website analysis, sector benchmarks. This is the external picture most owners never see of their own business.
The branded Diagnostic Assessment Report is produced. The Loom video walkthrough is recorded. Both are reviewed before delivery.
45-minute video call presenting findings, walking through your RAG scorecard, discussing priority areas. This is where the report becomes an action plan.
What we analyse is your data, your processes and your numbers — not your physical space. Your accounts tell us your margin story. Your Google reviews tell us your quality story. Your Companies House filings tell us your compliance story. Your intake form tells us everything else.
One call fills the gaps. We don't need to watch your team work to know whether your systems are letting you down — the numbers already show it.
The report we produce remotely is more detailed than most owners receive from consultants who have spent three days on-site.
Margin story. Revenue trend. Overhead ratio. Cash flow gap. Benchmarked against your sector.
Quality story. Complaint patterns. Reputation score versus local competitors.
Compliance story. Filing history. Director changes. Any legal actions on record.
How your numbers compare to other businesses your size, in your sector.
We test your enquiry response — speed, professionalism, and conversion readiness.
We’re onboarding our first cohort of founding clients now. Verified, named results will appear here as those engagements complete. In the meantime, the guarantee below carries the risk, not you.
I'm Carl Trigg, founder of Flow Efficiency. I've spent nearly twenty years finding and fixing operational waste — from defence to automotive, manufacturing to storage, and education to the nuclear sector. The methods that save big companies millions rarely reach smaller businesses, and that's what I'm here to change.
Every engagement is delivered personally — which is why availability is limited to 3 new engagements a month.
Every engagement comes with 3 months of Flow OS included free — your KPIs tracked and reviewed monthly so the savings stick.
Every month you don't know where your operation is leaking, it keeps leaking. At the average SME rate, that's around £3,000 a month. The assessment costs £599.
Book My Diagnostic Assessment — £599Or start with a free sector report → Download here