A Systematic Approach to
Finding Hidden Profit

What we analyse is your data, your processes and your numbers — not your physical space. Your accounts tell us your margin story. Your Google reviews tell us your quality story. Your Companies House filings tell us your compliance story. Your intake form tells us everything else. One call fills the gaps. We don't need to watch your team work to know whether your systems are letting you down — the numbers already show it. The report we produce remotely is routinely more detailed than what owners receive from consultants who have spent three days on-site.

For the Diagnostic Assessment: under two hours total. Around 45 minutes to complete the intake form and gather documents, and 45 minutes for the results call. Everything in between is handled entirely by us. For the Sprint Audit: one 60-minute discovery call per focus area, plus completing the intake form beforehand. For the Full FLOW Audit: four weekly check-in calls of 30 minutes each, the on-site half-day visit, and a 90-minute final presentation call. The substantive work — the analysis, the research, the report writing — is all ours.

For the Diagnostic Assessment: email us within 7 days of receiving your report if you don't feel you received £599 of genuine insight. Full refund, no questions asked. For the Sprint Audit: if the complete findings report is not delivered within one week of the discovery call, full refund. For the Full FLOW Audit: if we do not identify a minimum of £20,000 in annual savings, the audit is entirely free — no partial fees, no kill fee, nothing. We only take on engagements we are confident we can deliver.

We work across 20 sectors — primarily UK SMEs with annual turnover between £300k and £5m. The sectors we cover include removals and storage, vehicle repair and garages, haulage and courier, electrical contractors, plumbing and heating, independent retail, care homes and domiciliary care, independent restaurants and cafes, independent hotels and B&Bs, commercial cleaning, recruitment agencies, independent car dealerships, garden centres, landscaping and grounds maintenance, independent manufacturing, printing and signage, independent opticians, veterinary practices, independent funeral directors, and personal training studios and gyms. If your sector isn't listed, get in touch — we take on engagements outside this list where we have the relevant sector knowledge.

Three differences. First, price: a traditional management consultant will charge £1,000–£2,500 per day and spend weeks on-site before producing any output. The Diagnostic Assessment costs £599 and delivers in five days. Second, risk: we carry all the delivery risk. If you don't feel the work was worth the fee, you get a full refund. A day-rate consultant charges for time regardless of findings. Third, specificity: we don't produce strategy decks and implementation roadmaps that require months of further consultancy to execute. We produce a specific, quantified, prioritised report that tells you exactly what to do — which you can implement yourself, or act on through our fixed-price Focus Services.

Nothing before you purchase. Once you've purchased you'll receive the Client Information Form and a document request list. The documents we typically ask for are: last two years of accounts or management accounts, most recent P&L, and any existing process documents or SOPs. Bank statements are optional but useful. If you don't have formal documents — for example if accounts are overdue — that's fine and actually useful data in itself. The intake form takes approximately 30–45 minutes to complete. That is the extent of your preparation.

Three options. First, you implement the recommendations yourself — the report is written to be actionable without any further engagement from us. Second, you use the Focus Services menu that comes with your report — a list of specialist engagements (all fixed-price) targeting specific red and amber areas. Third, if the findings point to significant savings across multiple areas, you may want to consider the Full FLOW Audit — in which case any Focus Service fees already paid are credited against the audit fee. There is no pressure, no follow-up sales calls, and no obligation to proceed further. The Diagnostic Assessment report stands completely alone.

Yes. The Focus Services are designed exactly for this. Each one targets a specific area identified in your assessment — Process Redesign, SOP Documentation, Sales Process Rebuild, Credit Control System Build, KPI Dashboard Build, and others. All are fixed-price with defined deliverables and timescales. We hand everything over ready to implement. You don't need ongoing consultancy retainers or day-rate engagements. The work is scoped, priced and delivered. That's it.