Each Focus Service targets a specific area identified in your assessment. Standalone. Fixed price. Delivered in weeks, not months.
Your Diagnostic Assessment or Sprint Audit will identify specific areas where your business is losing money. Each Focus Service below addresses one of those areas directly — going deeper, building the fix, and handing it over ready to implement.
Every service is standalone and fixed price. Each one produces a tangible deliverable — a rebuilt process, a documented system, a structured framework — not a slide deck of recommendations. You receive something you can use the week it's delivered.
Select the service that matches the findings in your report. Each one is scoped, priced and delivered in a defined timeframe.
End-to-end rebuild of a single broken process — mapped, documented and handed over ready to use. We identify where the current process breaks down, design a replacement, and produce a fully documented version your team can follow from day one.
Written standard operating procedures for up to 5 key processes, branded and ready to implement. Each SOP is written in plain English, formatted consistently, and structured so any team member can follow it without interpretation.
Structured observation and analysis of how staff time is actually spent versus how it should be. Produces a time allocation breakdown, inefficiency map and a prioritised list of time-saving changes for the role or function analysed.
Full visual map of the end-to-end operation identifying waste, delays and duplication at each step. The output is a current-state map and a future-state map with a sequenced improvement plan — the starting point for any serious operational transformation.
Structured training framework, competency tracking grid and induction checklist for the whole team. Every role mapped to required skills, every gap visible, every new starter onboarded consistently. Handed over in a format your managers can run without us.
Rebuild of the end-to-end sales and conversion process including quote template, follow-up sequence and CRM setup guidance. Addresses the specific points where your pipeline is leaking — from initial enquiry response to close — with a structured process your team follows consistently.
Formal credit control process, debtor chase sequence, payment terms review and template letters. Designed to reduce debtor days, reduce bad debt and remove the awkwardness from chasing money owed. Delivered as a complete system ready to use immediately.
Full review of all supplier contracts, subscriptions and recurring costs with renegotiation recommendations. Identifies where you are paying above market rate, where contracts have rolled over without review, and where consolidation or switching would reduce annual costs.
Design and implementation of a simple operational dashboard — the 8–12 numbers the owner watches weekly. Identifies which metrics matter for your specific business, defines how each is calculated, and sets up a simple tracking format you can maintain without external help.
Mystery shopper exercise, review audit and NPS implementation. Tests the full customer journey from first contact to post-delivery follow-up. Produces a scored report of the customer experience with specific recommendations and an NPS measurement system to track improvement.
Targeted resolution of specific compliance gaps — policies, GDPR basics, health and safety documentation. Addresses the precise gaps flagged in your assessment, producing the documents and records needed to close each one. Not a compliance review — a compliance fix.
Restructure of team roles, responsibilities and reporting lines with written job descriptions. Clarifies who owns what, eliminates role overlap and ambiguity, and produces a set of written job descriptions your managers can use for recruitment, performance and accountability.
Discounts apply automatically when you combine Focus Services. The more areas you address, the greater the saving.
If you proceed to the Full FLOW Audit, any previously purchased Focus Service fees are credited against the audit fee in full. Focus Services are never wasted investment — they count toward the most comprehensive engagement available.
Prefer ongoing support? Flow OS members get every Focus Service at 15% off.
Reply to your assessment email or get in touch directly. We'll tell you exactly which service matches your findings and what the process looks like.
Not started yet? Begin with the Diagnostic Assessment →